London Digital Marketing Agency Ltd. – Staff Handbook
Welcome to London Digital Marketing Agency Ltd. We are a dedicated recruitment agency focused on delivering top-tier clinical and non-clinical staffing solutions to NHS trusts, private healthcare providers, and corporate clients across the UK. While our name reflects a digital heritage, our core business is centred on people—sourcing, placing, and supporting the best talent in the healthcare and administrative sectors.
We are delighted to have you as part of our growing team. This handbook serves as your guide to understanding our company culture, procedures, and expectations. It provides a clear overview of your rights and responsibilities as an employee, and will help you navigate your journey with us confidently.
We aim to foster a workplace where professionalism, respect, and personal growth are valued. As we continue to grow, your role is integral to our success, and we look forward to achieving great things together.
Mission:
Our mission is to connect healthcare and corporate organisations with exceptional professionals, ensuring safe, reliable, and efficient staffing solutions that meet both patient and operational needs. We are committed to ethical recruitment practices, rapid deployment, and personalised service.
Vision:
To be the UK’s most trusted recruitment agency for clinical and non-clinical staffing by consistently delivering high-quality service, compliance excellence, and a people-first approach.
Core Values:
- Integrity: We act with honesty, transparency, and fairness in all that we do.
- Accountability: We take responsibility for our actions, commitments, and outcomes.
- Excellence: We pursue high standards in client service, candidate support, and internal processes.
- Compassion: We understand the human side of staffing—whether in a hospital ward or an office setting, people are at the heart of our work.
- Innovation: We embrace technology and forward-thinking strategies to streamline recruitment and improve placement outcomes.
Our organisation is built on a collaborative model that ensures efficiency across departments. Understanding our structure helps you know where to go when you need support.
Key Departments:
- Recruitment & Resourcing – Manages candidate onboarding, placements, and relationship building.
- Compliance & Vetting – Ensures all placements meet the necessary legal, clinical, and safeguarding requirements.
- Client Services – Maintains relationships with NHS trusts, private clinics, and corporate clients.
- Operations & HR – Handles internal staffing, payroll, and employee relations.
- Finance & Payroll – Manages invoicing, contractor pay, and internal staff remuneration.
You will be introduced to your line manager and relevant team members during your induction. A contact directory is available internally for any future reference.
Your employment terms are detailed in your contract and supported by the policies outlined in this handbook.
Contracts:
You will be issued either a permanent, fixed-term, or zero-hours contract based on your role. Each outlines:
- Job title and responsibilities
- Working hours
- Pay rate/salary
- Notice period
- Benefits entitlement
Probation Period:
All new employees undergo a probation period (typically 3 or 6 months) during which performance and suitability for the role are reviewed.
Variations:
We may review your terms periodically. Any changes will be communicated in writing with adequate notice.
Office Staff:
- Core Hours: 9:00 AM – 5:30 PM (Monday to Friday)
- Lunch Break: One hour (flexible between 12:00 PM – 2:00 PM)
- Flexible working arrangements are available with management approval.
Remote Working:
We support hybrid working for applicable roles. Staff must remain contactable during working hours and uphold data security standards.
Absence Notification:
If you are sick or unable to attend work, notify your line manager as early as possible. Unauthorised absences may lead to disciplinary action.
We offer competitive compensation packages to reflect our high expectations of staff professionalism and performance.
Pay:
- Salaries are paid monthly via BACS.
- Overtime (where applicable) must be authorised in writing by management.
Benefits:
- 25 days of annual leave plus bank holidays
- Statutory sick pay (SSP) after 4 consecutive sick days
- Enrolment into the company pension scheme
- Private healthcare (subject to eligibility)
- Employee Assistance Programme (EAP)
Annual salary reviews and performance bonuses may be offered based on individual and company achievements.
Annual Leave:
You are entitled to 25 days of paid leave per year (pro-rata for part-time staff), in addition to UK public holidays. Leave requests must be submitted with reasonable notice and approved by your manager.
Other Leave:
- Sick Leave: Statutory Sick Pay (SSP) applies. A doctor’s note is required after 7 calendar days.
- Maternity/Paternity Leave: Provided in line with UK employment law.
- Compassionate Leave: Available under management discretion.
- Unpaid Leave: Considered on a case-by-case basis.
London Digital Marketing Agency Ltd is committed to maintaining an inclusive workplace where every employee, candidate, and client is treated with respect and dignity.
We Do Not Tolerate:
- Discrimination on the basis of race, gender, religion, disability, age, or sexual orientation
- Harassment, bullying, or victimisation of any kind
We actively encourage applications and promotions based on merit and conduct regular diversity training.
As a responsible employer, we are committed to providing a safe working environment.
Office Safety:
- Regular risk assessments are conducted.
- Fire exits and first aid points are clearly marked.
- Equipment must be used responsibly and maintained.
Lone Working or Home Working:
- Risk assessments are conducted for remote staff.
- Employees must ensure safe and ergonomic setups at home.
All accidents must be reported immediately to your manager or the designated Health & Safety Officer.
We believe in nurturing your growth.
Induction:
All new starters undergo a structured induction to understand company procedures, compliance requirements, and expectations.
Ongoing Training:
- CPD courses in recruitment, safeguarding, and compliance
- Workshops and webinars on industry trends
- External training opportunities funded by the company (subject to approval)
Career progression is supported through personal development plans and regular appraisals.
We expect all staff to conduct themselves professionally at all times—whether in the office, remotely, or at client sites.
Expected Conduct:
- Treat colleagues and candidates with professionalism and courtesy
- Respect company confidentiality
- Avoid conflicts of interest
- Refrain from making derogatory comments about clients, candidates, or the company
Breaches of this code may result in disciplinary action.
Company Equipment:
Company laptops, phones, and software must be used responsibly. Any damage or loss must be reported immediately.
Internet and Email:
- Use email for professional communication only.
- Do not download unauthorised software or files.
Social Media:
Employees must not post client or internal business information online. Any personal opinions shared should not imply company endorsement.
We are fully committed to protecting personal data in compliance with UK GDPR.
Your Responsibilities:
- Ensure all candidate and client data is stored securely
- Do not share sensitive information without authorisation
- Use password protection and encryption where appropriate
All staff are required to sign a confidentiality agreement upon joining.
Disciplinary Procedure:
We aim to resolve issues informally, but formal processes may include:
- Verbal Warning
- Written Warning
- Final Warning
- Dismissal (in cases of gross misconduct)
Grievance Procedure:
If you have a concern:
- Raise it informally with your line manager
- If unresolved, submit a formal grievance in writing
- It will be reviewed and responded to promptly, with HR support
Whether you resign, retire, or move on for other reasons, we are committed to managing your exit with professionalism.
Notice Period:
Outlined in your contract (typically one month). All resignations must be submitted in writing.
Handover:
You will be expected to complete a handover and assist in transitioning your responsibilities.
Exit Interview:
HR may invite you to a confidential exit interview to gather feedback.
Return of Property:
All equipment and company materials must be returned on your final working day. Any outstanding holiday pay will be included in your final payslip.
Let’s work together to strengthen your clinical workforce and enhance the care you provide to your patients.